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Delivery Terms and Conditions

All our deliveries are subcontracted out via a courier service for small consignments and pallet carrier companies for larger consignements.  All our pallet deliveries are off-loaded via a tail-lift and NOT via a crane.   We ask that you inform us of any delivery restrictions that may impede the delivery prior to the goods being despatched.  Failure to do this may result in a non-delivery and therefore an additional charge for a re-delivery.

The following check list is provided to ensure that delivery is achieved in the easiest and safest manner for all concerned.

  1. Check that your access is suitable; this does not just mean your drive but the road approaching your property

  2. Can a refuse truck gain access to your property?

  3. Is the allocated drop off point for the goods on a flat level surface, free of gravel and uneven paving etc?  Pallet trucks cannot deliver up or down inclines.

  4. You, or a designated individual, must be available to sign for the goods, with a contact telephone number supplied if different to your own.

  5. Have you given the correct postal address, including Postcode and contact telephone number/s?

  6. Are there any low hanging branches?  The high sides of the vehicle may not be able to get under these, so please check.

Please note that if you do have delivery restrictions we are usually able to make special arrangements to accommodate them, but it is critical that you provide us with as much information as possible.


Deliveries Within 3-4 Working Days

We aim to deliver all goods within 3-4 working days, with most orders being delivered much sooner.  This is providing products are in stock. However we cannot be accountable for late deliveries as a result of factors outside our control, such as increased traffic during seasonal holidays. Deliveries are made between 7 a.m and 6 p.m, and whilst we can try and obtain an estimated time of delivery during that day, in some instances this is not possible. 

If you require your order delivered within a specific time-frame, we can upgrade your delivery service at a small additional cost. This service includes the following:

Next day / Timed / Saturday Morning

You can usually stipulate any of these services subject to the order being place in time and the availability of the product.

Due to the specific nature of these deliveries varying from indvidual to individual, these orders must be placed over the phone, where we will take the instruction from you and inform you of any surcharge. Once this has all been agreed you will receive an email confirmation of the order and the specific delivery arrangements.

Delivery Access

Please note that if the driver considers your access unsuitable for what ever reason he is well within his rights to refuse to unload the pallet or alternatively unload it as near as possible to the required destination, which may well be at the side of the road. 

Free Delivery

We offer FREE Nationwide delivery on order over 10m2

If, when the driver delivers, he cannot obtain a signature, the delivery may be returned for delivery at a later date.  Further charges may be incurred if this happens.

Availability and Delivery

Your order will be fulfilled by the delivery date set out in the dispatch confirmation or, if no delivery date is specified, then within 30 days of the date of the dispatch confirmation, unless exceptional circumstances.

For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible.

For palletised deliveries, the driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated in the previous point, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.


For orders cancelled once the goods have been dispatched from our distribution centre. Such cancellation of orders will result in a refund of the products, less any costs incurred by us in recovering the items back to our distribution centre.

Products damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is the customer's responsibility to check the products for damage with the delivery driver and to notify us of any damages within a reasonable period. We will not accept claims for products damaged in transit that were signed for as being in good condition.

Our brick tiles in projects

We deliver high quality brick tile cladding at a competitive price across a range of all wall brick tiles to anywhere in the UK and worldwide (Please enquire for oversea's orders). Our bricks have great colouration suitable for tile cladding wall installation and our brick colour can't be achieved without our natural production methods.

We also offer a number of useful Building Services including brick matching, quantity estimates as well as a first class delivery service. Find out more about us Read more about

We're proud to have supplies some of the worlds leading brands and companies with brick tiles!

Why use Brick Tiles?

We are the leading supplier and most efficient hand made brick tiles manufacturer in the UK. We supply brick tiles for brick cladding to retail, trade and oversea customers alike with competitive discounts available for large ordering customers. When starting your project is our bricktiles are cut to standard UK size and are suitable for external as well as internal brick cladding projects.

We always manufacture our brick tiles for your brick cladding project and we have a lot of leading brick colours available so you can clad with design freedom and confidence. Whether cladding under window reveals or working around steps in the structure Brick Tiles UK are the only UK's leading supplier of bricktiles with exactly what you need. Order our brick tile samples to show your the high quality nature of our premium & rustic sample brick tiles.

You can find out more about our brick tiles on our FAQ page or if you would like to contact our expectionally helpful, knowledgable and friendly staff by calling us on 0844 567 8811.
We're activally looking for any architects or interior designers to work with us on possible new projects, so if you've a project that you wish to run past us or even speak with us about please contact us, we'll be happy to assist in the detail that you require.

established since 2002, worldwide delivery, massive stocks, trade experts of brick slips, 100% authentic genuine clay brick tiles